The co-operative bank

The co-operative bank

The Co-operative Bank provides high street and internet banking, bank accounts, mortgages, credit cards & loans and can trace their roots back to 1872! We were tasked with undertaking an in-depth independent evaluation of the current capability to implement Digital CRM within their data infrastructure – with the aim of delivering an assessment of the current set up, supported with recommendations and the steps required to deliver their CRM vision for the future.